Intercom is the leading AI-first customer service platform, trusted by over 30,000 businesses globally, including Shopify, Atlassian, Amazon, and Meta. Founded in 2011, Intercom revolutionized customer communication by moving from email to real-time chat inside your product.

Intercom's platform has evolved into a complete customer service suite — combining Fin (the #1 AI agent) with a next-generation Helpdesk for human agents, all connected as one self-improving system.

Key Features

• Fin AI Agent — Resolves up to 50%+ of support volume automatically using your knowledge base
• Helpdesk — Unified inbox, ticketing, and SLA management for human agents
• Messenger — In-app, web, and mobile chat widgets for proactive engagement
• Omnichannel support — email, chat, SMS, WhatsApp, and social in one inbox
• AI Copilot — real-time AI suggestions and answer drafting for human agents
• Outbound messaging — targeted in-app messages, product tours, and campaigns
• Help Center and Knowledge Hub for self-serve support

Intercom offers plans starting at Essentials ($29/seat/month), with Advanced and Expert tiers for larger support operations.